Website Terms and Customer Transaction Agreement
These Terms govern access to the amexa.ai website and authorized use of Lumira™ and related Amexa.ai services. They are not represented as attorney-approved transaction terms merely because they appear on the public website.
A paid customer transaction must also use the exact customer agreement, order, statement of work, or other commercial instrument presented and accepted for that transaction. If that approved transaction agreement conflicts with these public Terms, the transaction agreement controls the paid customer relationship to the extent stated in it.
Controlled Launch and Availability
Amexa.ai may operate Lumira™ as a controlled first-customer launch while production, provider, legal, security, and operational gates are completed. Features, integrations, checkout, or account entry points may therefore be access-gated, selectively enabled, supervised, or unavailable.
The presence of code, a user-interface element, a provider definition, a preview, or a roadmap item does not by itself mean that capability is connected, production-ready, autonomous, or included in a customer's scope.
Lumira™ Services and Approved Scope
Lumira™ is Amexa.ai's AI-assisted business operating and workflow platform. Depending on the customer's approved configuration, services may include lead intake and qualification support, workflow organization, approved third-party integrations, supervised communications, reporting, customer-service assistance, and AI-assisted business operations.
A capability is included only when it is part of the customer's approved scope and any required provider account, authorization, privacy, security, consent, configuration, and production-acceptance conditions are satisfied.
Plans, Implementation Fees, and Subscriptions
Amexa.ai's current commercial plans are: Lumira™ One Business, a one-time $2,500 Implementation fee plus a $997 per month Lumira™ subscription; Lumira™ One Business Scale, a one-time $5,000 Implementation fee plus a $1,997 per month subscription; Lumira™ One Business Enterprise, a one-time $10,000 Implementation fee plus a monthly subscription starting at $3,500, as quoted for the customer; and Lumira™ One Personal Pro, $29 per month with no Implementation fee. Lumira™ One Personal and Lumira™ Go are free. The plan and amounts that apply are those presented in the applicable approved offer or transaction agreement. An Implementation fee is charged once and configures and deploys the customer's Lumira™ environment around the agreed business scope, including the approved workflow, reporting, AI configuration, and launch setup described in that transaction.
Each paid subscription is recurring. It renews automatically each month until cancelled, and it covers ongoing access to the customer's Lumira™ environment within the approved scope. The exact amounts, billing start date, currency, and any applicable taxes are shown at checkout before payment is authorized, and the charge is created only by the payment provider after the customer accepts this agreement.
Third-party provider charges, pass-through usage costs, additional implementation work, annual or prepaid plans, taxes, and support terms must be disclosed in the applicable approved agreement or order before they become binding. Automatic renewal and online cancellation are described under Subscriptions, Automatic Renewal, and Cancellation, and the all-sales-final rule under Payments, Cancellation, No Refunds, Disputes, and Payout Timing, both below.
A test, sandbox, Founder acceptance, preview, coupon, internal QA amount, or other non-production mechanism does not change the normal customer price unless Amexa.ai expressly incorporates a different price into an approved customer transaction.
Checkout and Agreement Acceptance
Live payment may be enabled only when Amexa.ai has authorized live commerce and the required customer-agreement, payment-provider, webhook, security, and provisioning conditions are satisfied. The checkout flow may fail closed when those conditions are not met.
A no-charge preview, estimate, Business Review, or checkout preview does not create a paid order or authorize Amexa.ai to charge a payment method.
Third-Party Integrations
Lumira™ may support third-party systems such as CRM, email, communications, calendar, accounting, collaboration, payment, analytics, or other business providers. Amexa.ai may classify a provider as native, connected, hybrid, secure-import, fallback, architecture-ready, or another implementation state without representing the provider as live for a specific customer.
Third-party providers have their own terms, privacy practices, availability, rate limits, pricing, and security requirements. Amexa.ai is not responsible for provider outages or changes outside Amexa.ai's control, although Lumira™ is designed to contain provider failures so unrelated dashboard functions can continue where reasonably possible.
Customer Responsibilities
Customers are responsible for the accuracy and lawfulness of data they provide or connect, maintaining the confidentiality of their credentials, using approved accounts, obtaining permissions or consents required for communications and connected data, and following applicable laws and provider terms.
Where a consequential action requires human approval, customers are responsible for completing that approval before release. Lead qualification, opportunity scoring, or the presence of contact information does not itself grant permission to call, text, email, or otherwise contact a person.
AI and Supervised Capabilities
AI-generated messages, summaries, classifications, scores, recommendations, and other outputs can contain errors. They should be reviewed according to the applicable workflow and must not be treated as legal, financial, medical, tax, or other professional advice.
Some Lumira™ capabilities may be supervised, conditional, configuration-dependent, or subject to human approval. Amexa.ai does not promise autonomous operation where the product or applicable policy requires review, approval, consent, or escalation.
Amexa.ai does not guarantee leads, conversion rates, sales, revenue, savings, ROI, legal compliance, trademark registration, patent protection, business growth, or any other specific commercial outcome.
Communications and Consent
Customers using Amexa.ai-supported communications are responsible for having a lawful basis and any required consent to contact recipients and for complying with applicable channel, telemarketing, privacy, and platform requirements.
Customers must not bypass opt-outs, suppression rules, quiet hours, approval requirements, authentication controls, or other safeguards configured for the service.
Text Messages
Amexa.ai text messages are customer-care messages about a call a person made to Amexa.ai's business phone number or a request they made on amexa.ai/sms: a follow-up after a missed call, replies to their own messages, and confirmations of times they ask for. Amexa.ai does not send marketing text messages.
A person agrees to these messages by calling Amexa.ai's business phone number, whose greeting says Amexa.ai may follow up by text at that number, or by checking the consent box on amexa.ai/sms. Agreeing is not a condition of any purchase. Message frequency varies, with at most one follow-up per missed call plus replies to the person's own messages. Message and data rates may apply.
Reply STOP to stop receiving texts and HELP for help, or email hello@amexa.ai. Carriers are not liable for delayed or undelivered messages. How Amexa.ai handles mobile information is described in the Privacy Policy.
Acceptable Use
The website and services may not be used for unlawful activity, fraud, harassment, unauthorized access, credential abuse, malicious interference, prohibited scraping, attempts to obtain another tenant's data, or unauthorized reverse engineering or circumvention of Amexa.ai security and access controls.
Objectionable content and abusive users are not tolerated. Content and people can be reported, and people blocked, from within the services, and Amexa.ai acts on each report within 24 hours, which can include removing the content and suspending the account responsible.
Amexa.ai may restrict, freeze, or terminate access when reasonably necessary to protect security, privacy, service integrity, legal obligations, payment integrity, or other users, subject to the applicable customer agreement.
Intellectual Property
Amexa.ai and its licensors retain rights in Lumira™, software, source code, platform architecture, prompts, models, workflows, documentation, trade secrets, branding, designs, and other proprietary materials. Lumira™ is used as a trademark of Amexa.ai, LLC. © 2026 Amexa.ai, LLC. All rights reserved.
Customers receive only the access and usage rights granted by the applicable approved agreement. No customer relationship transfers ownership of Amexa.ai source code, proprietary prompts, internal architecture, trade secrets, or other protected Amexa.ai materials unless an authorized written agreement expressly says otherwise.
Customers retain rights in customer-provided data and content, subject to the limited permissions needed for Amexa.ai and approved providers to process that material to deliver, secure, and support the service as described in the applicable agreement and Privacy Policy.
Open-Source Software and Public Data
Lumira™ includes open-source software and fonts licensed to Amexa.ai by their authors. Each component, its version and its license are listed at amexa.ai/legal/notices. Each component's license governs that component, and nothing in these Terms limits a right that the license grants you in it. Those licenses do not license Lumira™ itself.
Lumira™ also uses public data from government agencies, open-data programs and other publishers, including map data from OpenStreetMap made available under the Open Database License. Each source, what it provides, its license and the credit Amexa.ai gives it are listed at amexa.ai/legal/data-sources. Each source keeps its own rights, and its terms govern its data. Estimates Lumira™ makes from public data are Amexa.ai's own, are provided as described in these Terms, and are not statements or endorsements by the sources.
Security and Account Access
Customers must use approved authentication methods and protect their accounts. Sensitive actions may require MFA/AAL2, role authorization, tenant authorization, or additional Founder/administrative approval.
A password reset opened from an emailed link needs a second check before the new password is set: the account's passkey, its authenticator code, or approval from a device already signed in. With none of those set up, the new password starts working 24 hours later, and the account owner is told by email and on every signed-in device, with an option to stop the reset if it wasn't them.
No online service can eliminate all security risk. Amexa.ai may use fail-closed controls, kill/freeze controls, rate limits, revocation, rollback, and other safeguards where appropriate, but does not guarantee uninterrupted availability or perfect security.
Subscriptions, Automatic Renewal, and Cancellation
Automatic renewal. Every paid Lumira™ subscription is a continuous subscription that renews automatically at the end of each billing period, and is charged to the payment method on file, until you cancel. Lumira™ One Personal Pro costs $29 per month, plus any tax shown at checkout; it is charged on the day you subscribe and then on the same day of each following month. Lumira™ One Business plans renew monthly, or yearly when a yearly plan is chosen, at the amount stated in the applicable order. Before you pay, the checkout states the price, the billing frequency, that the subscription renews until you cancel, and how to cancel, and you subscribe only by affirmatively agreeing to those terms.
Confirmation. After you subscribe, Amexa.ai emails you an order confirmation stating your plan, its price and billing frequency, and Amexa.ai's cancellation terms. For Lumira™ One Personal Pro, it also states these automatic renewal terms and how to cancel online.
Cancelling online. You may cancel at any time, online, in the same place you manage your plan. For Lumira™ One Personal Pro, open Your plan in Lumira™ One (or Settings, under Account and support) on any device, choose Cancel Personal Pro, and confirm. You may also cancel by writing to hello@amexa.ai. Amexa.ai sends an email confirming the cancellation and the date the subscription ends. No call, chat or other step is required to cancel.
When cancellation takes effect. Cancellation stops all future charges. It takes effect at the end of the billing period you have already paid for, and your access continues until then. Until that date you may undo the cancellation in the same place, and the subscription then continues to renew as before.
Payments already made. All sales are final: Amexa.ai does not refund or credit payments already made, including for the unused part of a billing period, except for a billing error described below or where applicable law requires a refund. Nothing in these Terms limits a right you have under applicable law.
Price changes. Amexa.ai will tell you by email at least 30 days before a change to the price of your subscription takes effect, and the change applies only from the next billing period after that notice. You may cancel before the change takes effect.
Apps from the App Store and Google Play. Subscriptions are not sold inside the Amexa.ai phone and tablet apps. You may cancel a subscription bought on the Amexa.ai website from within those apps or on the website.
Payments, Cancellation, No Refunds, Disputes, and Payout Timing
All sales are final. Amexa.ai does not provide refunds, credits, or prorated amounts for any purchase, including Implementation fees, setup fees, subscription charges, renewals, upgrades, or unused time, except for billing errors as described below or where applicable law requires otherwise.
Every Lumira™ subscription, including Lumira™ One Personal and Personal Pro, renews automatically each billing period until cancelled. You may cancel at any time by writing to hello@amexa.ai or through any cancellation option Amexa.ai makes available in Lumira™ One. Cancellation stops the next renewal and takes effect at the end of the billing period already paid; your access continues until then.
If Amexa.ai charges you in error, such as a duplicate charge, a charge for a plan you did not order, or a renewal charged after an effective cancellation, Amexa.ai will refund or credit the erroneous amount once it verifies the error. Please report a suspected billing error to hello@amexa.ai within 30 days of the charge, and contact us about any billing concern before disputing a charge with your card issuer or bank.
Payment processing is handled by an approved payment provider. Payment authorization, processing, disputes, fees, balances, and payout timing are subject to provider rules and the applicable customer agreement.
A payment date is not necessarily the same as the date funds are deposited into Amexa.ai's bank account. Amexa.ai does not promise immediate payout timing and does not treat a pending processor balance as cash already deposited.
Lumira™ Pay Wallet: Saved Cards and Bank Accounts
A card saved in your Lumira™ Pay wallet is kept by Amexa.ai's approved payment provider. Lumira™ One never receives or stores the full card number or security code; it keeps and shows only the card brand, the last four digits and the expiry date.
By saving a bank account in your Lumira™ Pay wallet, you authorize Lumira™ Pay, through its payment provider, to take payments from that account for the businesses on Lumira™ Pay you choose to pay, each one only when you tap Pay for that payment. This authorization stays in effect until you remove the bank account from your wallet, which you can do at any time; removing it does not cancel a payment you already authorized. The same authorization is shown on the payment provider's secure page before the account is saved.
Your saved cards, bank accounts and banking information are yours alone: Lumira™ Pay never shows them to another person.
Lumira™ Pay: Ask Lumira™ About Your Money
When you ask Lumira™ about your money in Lumira™ Pay, she answers only you, from your own accounts, never anyone else's, and never in a briefing, team view or shared chat.
Her answers and tips are general guidance drawn from your own records. They are not professional financial, tax, investment or legal advice, and Lumira™ cannot move money.
Disclaimers, Liability, Termination, and Governing Terms
The final warranties, disclaimers, liability allocation, service term, renewal, termination, dispute process, governing law, and venue for a paid customer relationship are controlled by the approved customer transaction agreement applicable to that relationship.
These public Terms should not be interpreted as replacing counsel review of the customer agreement or other legal documents Amexa.ai may require for launch or a particular customer engagement.
Changes and Contact
Amexa.ai may update these Terms as the website, launch status, services, integrations, or legal requirements evolve. The last-updated date reflects the current public version. Material changes affecting an active paid customer are also subject to the agreement applicable to that customer.
Questions about these Terms can be sent to legal@amexa.ai.